Your Park Team Days - Booking terms

These Terms of Service set out the terms on which Bristol & Bath Parks Foundation trading as Your Park Bristol & Bath (the Supplier) provides Team Day services to the Customer.

These Terms apply to both organisational and private bookings. Nothing in these Terms affects a consumer’s statutory rights.

1. Contract formation and documents

1.1. These Terms and the Booking Confirmation together form the contract between the Supplier and the Customer.

1.2. A booking is confirmed only once the Supplier issues written confirmation.

1.3. The Customer accepts these Terms by signing the Booking Confirmation, confirming the booking in writing, or making payment.

1.4. If there is any inconsistency between these Terms and the Booking Confirmation, the Booking Confirmation shall take precedence.

2. The Services

2.1. Team Days are outdoor facilitated group activities delivered in parks or green spaces and may include conservation, planting, maintenance or similar activities.

2.2. The Supplier will provide the Services with reasonable care and skill.

2.3. Because delivery depends on weather, site conditions, safety and operational factors, the Supplier may reasonably adapt activities, timings, locations, staffing or delivery arrangements where necessary.

2.4. The Supplier may pause, shorten, postpone or terminate activities where reasonably necessary for safety, environmental or operational reasons.

2.5. The Supplier may shorten the duration of the Team Day by up to 20% without reduction of the agreed fee, provided the Services remain substantially consistent with the Booking Confirmation.

2.6. The Supplier may refuse participation or remove attendees where participation or behaviour is considered unsafe.

3. Customer Responsibilities

3.1. The Customer will take reasonable steps to ensure attendees behave responsibly and follow safety instructions.

3.2. The Customer is responsible for ensuring attendees:

• are fit and appropriately dressed for outdoor activity;

• wear suitable clothing and footwear;

• follow instructions given by Supplier staff; and

• do not behave in a way that creates risk to people, property or the environment.

3.3. The Customer must notify the Supplier in advance of any relevant medical conditions, allergies, accessibility requirements or other matters affecting safe participation.

3.4. The Customer shall remain responsible for reasonably foreseeable loss or damage caused by the negligent or wrongful acts of the Customer or attendees.

3.5. The Supplier may suspend or terminate activities where attendee behaviour creates a safety risk, including where attendees are under the influence of alcohol or drugs.

4. Fees, Attendance and Payment

4.1. The Booking Confirmation shall state the agreed fee and confirmed attendee numbers.

4.2. The confirmed attendee number is the minimum chargeable number.

4.3. Additional attendees may be charged at the applicable rate.

4.4. No refunds shall be provided for non-attendance, late arrival or early departure.

4.5. Full payment is due no later than 14 days before the Team Day.

4.6. Fees may only be adjusted by written agreement or where permitted under these Terms.

4.7. The Supplier may charge reasonable amendment fees reflecting additional administrative or operational work.

4.8. The Supplier reserves the right to charge statutory interest and recovery costs on overdue sums.

5. Weather, Rescheduling and Cancellation

5.1. The Supplier may adapt, postpone, shorten or cancel a Team Day where weather or site conditions are considered unsafe or unsuitable.

5.2. Weather-related postponements shall be treated as reschedules rather than cancellations.

5.3. The Supplier shall use reasonable efforts to offer one alternative date, subject to operational availability.

5.4. If the Customer does not accept the alternative date offered, the booking shall be treated as cancelled by the Customer.

5.5. Where the Customer requests cancellation or postponement due to forecast weather conditions and the Supplier has reasonably determined conditions remain safe and suitable, the request shall be treated as a cancellation.

5.6. Reschedule requests must be made at least 14 days before the Team Day and are subject to availability.

5.7. Requests made within 13 days of the Team Day shall be treated as cancellations.

5.8. Cancellation charges reflect the administrative, staffing, planning and opportunity costs incurred by the Supplier:

• cancellations within 13 days: 100% of the agreed fee;

• cancellations 14 or more full days before the Team Day: 75% of the agreed fee.

5.9. The Customer remains liable for any agreed third-party or bespoke costs already incurred.

5.10. Where the Supplier cancels for reasons other than safety, severe weather or events outside its reasonable control, the Customer shall be entitled to either a refund or a mutually agreed replacement date.

6. Liability

6.1. Nothing in these Terms excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence or fraud.

6.2. The Supplier shall not be liable for indirect or consequential loss, loss of profit, loss of business or loss of opportunity.

6.3. The Supplier shall not be liable for losses arising from inaccurate information provided by the Customer, failure to follow instructions, attendee misconduct or events outside the Supplier’s reasonable control.

6.4. Subject to the above, the Supplier’s total liability under the Contract shall not exceed the total fees paid for the Team Day.

7. General

7.1. Personal data shall be processed in accordance with applicable UK data protection law.

7.2. This Contract constitutes the entire agreement between the parties.

7.3. If any provision is held unenforceable, the remaining provisions shall continue in full force.

7.4. This Contract is governed by the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales.